Privacy Policy

Personal information

In providing you with our services, Physiohaus may handle your personal information. Personal information is information about you from which you can be identified, such as your name and contact details. Depending on what services you receive from us, this may include sensitive personal information such as medical information. We never share your information with third party companies without your consent.

By providing your data and/or information, or by using the Physiohaus website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy notice.

If we make a change to any of the ways in which we process personal information, we will update this web page with an updated date displayed at the top of this page, so please check back regularly for updates.

Confidential and Medical information

The confidentiality of your personal information is of paramount concern to Physiohaus and we comply with the General Data Protection Regulation.

Your confidential medical information will only be disclosed to those involved with your treatment or care and only with your consent. If you receive services from Physiohaus and that service transfers to a new provider, we may share your personal and confidential medical information with the new provider with your consent.

Subject Access Request

Individuals have a legal right to see information that Physiohaus holds about them, subject to certain exemptions and unless there are compelling reasons not to do so.  Physiohaus is committed to promoting a culture of openness and responding to requests for access to health records in a timely manner.

Individuals wishing to exercise their right of access should:

•             make a written application, via post or email;

•             provide such further information as Physiohaus require to sufficiently prove identity;

•             pay the relevant fee upon request (if applicable).

It is Physiohaus’ policy not to charge for Subject Access Requests which are electronic and less than 50 pages in volume.